Service Support

Premium This feature is available within the following subscription tiers: Advantage, Pro, SAP Advantage, and Procurement Pro.

The Service Support page, located under the Client Portal section, allows you to request support from the USFCR team regarding specific services.

Service Support Page

By default, only open support tickets are shown. Each ticket displays the following information:

  • Category: The category name under which the ticket is placed.
  • Subject: The subject of the ticket, which includes a Ticket # for reference.
  • Created Date: The date the ticket was created.
  • Description: The user-provided description of the issue.
  • Response: Any response given to the ticket.
  • Status: The current status of the ticket (Closed, Open, In Progress).

Create a Service Support Ticket

To open a Service Support, click Create Ticket.
A pop-up labeled Create ticket will appear.
Choose the appropriate category based on your needs:
SAM Registration - Use this category for SAM or UEI update questions. These are related specifically to your SAM Registration within the GSA's system.
Special Services - For inquiries regarding set-asides or special services handled by USFCR.
Simplified Acquisition Program - For questions or edits related to the Online Capabilities Statement.
Fill in the Subject and Description on the ticket. The Subject will be emailed to you as the subject line and the Description should provide a detailed overview of the issue or request.
Click Create when all fields are completed.

NOTICE If you need assistance in multiple categories, create separate Service Support tickets for each category.