Common Organization Questions

How to Invite Users to My Organization?

You can learn more about managing organization users by going here.

To invite a user to your organization:

NOTICE You must have available Premium licenses to invite additional users.

  1. From the Account Menu in the upper right-hand corner, select Organization Settings.
  2. Select Users from the top menu (or scroll down) to access the Manage Users section
  3. Click the blue (+) icon in the top right or select Add Members.
  4. Choose an email and role. (Available roles are User, Admin, and Owner.)
  5. Select "Save".
  6. If the invited user already has an APP account, they'll be sent an invitation to join the Organization. If the invited user is new to APP, they'll be prompted to create an account.

How to Delete Users from My Organization?

You can learn more about managing organization users by going here.

To delete a user to your organization:

  1. From the Account Menu in the upper right-hand corner, select Organization Settings.
  2. Select Users from the top menu (or scroll down) to access the Manage Users section
  3. Click the More Options ellipsis (...) button next to the user and select "Delete".

How to Edit User Roles in My Organization?

You can learn more about managing organization users by going here.

To edit a user's role inside your organization:

  1. From the Account Menu in the upper right-hand corner, select Organization Settings.
  2. Select Users from the top menu (or scroll down) to access the Manage Users section
  3. Click the More Options ellipses (...) button next to the user and select "Edit".
  4. Update the user's role.
  5. Select "Save".

How to Disable Users in My Organization?

You can learn more about managing organization users by going here.

To disable an existing user's Premium access in your organization:

LOOK Disabling a user this way only disables their premium access granted by the organization.

  1. From the Account Menu in the upper right-hand corner, select Organization Settings.
  2. Select Users from the top menu (or scroll down) to access the Manage Users section
  3. Click the More Options ellipses (...) button next to the user and select "Disable".

How to Purchase More Seats?


There are two ways to purchase more seats depending on how you gained your Premium status.

Registration and Contracting Specialist

If you received premium through speaking with one of USFCR's Registration and Contracting Specialists, you should reach out to them in order to receive more seats for your organization.

You will often find their information located inside the Overview section.

Through APP

When you are premium and have recieved premium by purchasing it through APP, you will purchase these seats with either a yearly or monthly cost based on how your subscription is set up inside of the system.

  1. From the Account Menu in the upper right-hand corner, select Organization Settings.
  2. There will be a small section above Manage Users titled Current user seat count.
  3. Click the Manage seats button on the right.
  4. A pop-up will appear asking you to manage the additional seats. You can choose to update this number (higher or lower) based on the amount of extra premium organization users you would like to have.
  5. Select Update plan when you have finished choosing the numbers.
  6. Another pop-up will appear letting you know how much in total you will be charged (including your additional seats and older seats if you had them).
  7. Click Confirm to finish this purchase. You can now add additional users to your organization.

Related Articles