Common Profile Questions

How to Change My Password Inside of APP?

You can learn more about your profile settings and this specific topic by going here.

To change your password follow the next steps:

1. Click the Account menu drop-down and select My Profile.
2. Then find the Change Password section near the bottom of the page.
3. First, enter your old password and then your new one.
4. Click Save to confirm your changes.

NOTICE Typing your password in a text editor or notepad is a great way to make sure the password is being entered the same by copying and pasting it into the password fields.

NOTICE If you are using Edge, Chrome, Firefox, or Safari, you should be able to save the username and password combination that was created so you can remember it in the future

How to Change My Email Inside of APP?

You can learn more about your profile settings and this specific topic by going here.

To change your email while logged in, follow the next steps:

1. Open the Account Menu drop-down on the top right corner and select My Profile.
2. Then find the Personal Information section.
3. Under Email, type in your new email.
4. Click Save to confirm your changes.

NOTICE Your old email address will receive an email that your profile settings have been updated when changing your email.

How to Change My Phone Number in APP?

You can learn more about your profile settings and this specific topic by going here.

To change your phone number, follow the next steps:

1. Open the Account Menu drop-down on the top right corner and select My Profile.
2. Then find the Personal Information section near the top of the page.
3. Under Phone, click Add. Type your new phone number in the pop-up.
4. Click Confirm to save your changes and then Save.

How to Setup My Two Factor Authentication (2FA)?

You can learn more about your profile settings and this specific topic by going here.

There are two options for two-step authentication we'll list the steps for each below:

1. Open the Account Menu drop-down on the top right corner and select My Profile.
2. Then find the Two-Factor Authentication section near the bottom of the page.
3. Choose to Enable SMS or Authenticator App.

SMS

1. When setting up 2FA through SMS, you can enter or select your country code from the drop-down list.
2. Enter the phone number you're able to receive the SMS messages to and select Send Code. If you entered the phone number incorrectly, you have the ability to Resend Code to a new number.
3. A popup will appear asking for you to enter the Verification Code.
4. When you select verify, you will now have a Two-Factor Authentication method set up.

Authenticator App

1. When setting up 2FA through an Authentication App, you will find a QR code that can be scanned through your chosen application.
2. After scanning the QR code, you will receive an authentication key that you can enter.
3. When you select Confirm, you now have an authentication method connected to your account

How to Perform a Password Reset?

You can learn more about signing in to APP by going here.

​​​​​​​If you are having trouble with your password, you can reset it by following these steps:

1. On the main sign-up page, select Forgot your password?
2. Type in the email associated with your account.
3. Click Send mail.
4. You should receive an email from the system that you can click which will allow you to reset your password. The password must be at least 8 characters with one uppercase, one lowercase, one numeric, and one special character.
5. Confirm the new password.
6. Login to the account from the sign-up page with the new password

NOTICE Typing your password in a text editor or notepad is a great way to make sure the password is being entered the same by copying and pasting it into the password fields.

NOTICE If you are using Edge, Chrome, Firefox, or Safari, you should be able to save the username and password combination that was created so you can remember it in the future